Terms of Service - Canada
Inner Armour Sports Nutrition | Canadian customers and visitors
Effective date and last updated: July 16, 2026
These Terms of Service (“Terms”) govern access to and use of the Shopify-powered Inner Armour Sports Nutrition online store, related websites, content, customer accounts and Canadian purchases (collectively, the “Store”). The Store is legally owned and operated by IA Distribution Ltd., doing business as Inner Armour Sports Nutrition (“Inner Armour,” “we,” “us” or “our”).
By accessing the Store, creating an account or submitting an order, you agree to these Terms and to the policies referenced in them. If you do not agree, do not use the Store. These Terms do not limit any non-waivable rights available under applicable consumer-protection law.
1. Eligibility and authority
You must be at least the age of majority in your province or territory, or use the Store with the involvement and permission of a parent or legal guardian. You represent that information you provide is accurate and that you have authority to use the selected payment method. If you use the Store for a company or other organization, you represent that you can bind that organization to these Terms.
2. Accounts
You may need an account for certain Store features. You are responsible for keeping login credentials confidential, restricting access to your device and promptly notifying us of suspected unauthorized activity. You are responsible for activity occurring through your account to the extent permitted by law. We may require verification, refuse registration, suspend an account or reset credentials to protect customers, the Store or our rights.
3. Shopify and regional Store experience
Shopify provides the commerce platform used to operate the Store. Shopify is not the seller of Inner Armour products merely because it provides the platform. Certain Shopify services, such as Shop or Shop Pay, may be governed by additional Shopify terms.
The Store may use your selected market, delivery address, device settings and approximate location derived from IP address to display products, inventory, prices, currency, taxes, promotions, shipping methods or content intended for your region. You may be able to change your market selection. Information displayed before checkout can change; the order summary at checkout controls your proposed purchase.
4. Product information and availability
We try to describe and display products accurately, but packaging, labels, ingredients, flavours, colours, sizes, formulations and product images may change. Your screen may not reproduce colours exactly. Always read the physical product label, ingredient list, allergen information, directions, warnings, Natural Product Number or other regulatory information before use. If Store content conflicts with the product label, follow the label and contact us.
Products, quantities and promotions are subject to availability and may differ by province, territory or market. We may impose quantity limits, discontinue products or correct errors. A product appearing on the Store is not a guarantee that it is in stock, legally available in your location or appropriate for you.
5. Health, nutrition and athlete-use notice
Store content is provided for general product and educational information and is not medical advice, diagnosis or treatment. Products are not a substitute for a varied diet, appropriate training, sleep or professional medical care. Use products only as directed on the label.
● Consult a qualified health professional before use if you are pregnant or nursing, under medical supervision, taking medication, have allergies or a medical condition, are preparing for surgery, or have questions about ingredients or interactions.
● Stop use and seek appropriate advice if you experience an adverse reaction.
● Keep products out of reach of children and do not exceed the labelled serving or dose.
● Individual responses and results vary. Reviews, testimonials, athlete statements and before-and-after descriptions do not guarantee a particular outcome.
● Athletes are responsible for confirming that each product, ingredient and batch is permitted by their sport, league, federation, employer or testing program. A “banned-substance-free,” testing or certification statement does not replace your own verification of the current product and batch.
Any health or performance claim is subject to the wording, conditions and limitations authorized or permitted for the product in the relevant market. Nothing in these Terms expands a product claim beyond its approved or lawful scope.
6. Orders and contract formation
Submitting an order is an offer to buy the products shown in your checkout. An automated acknowledgement confirms receipt but does not necessarily mean we accepted the order. We accept an order when we send an express acceptance or shipping confirmation, or when we ship the product, whichever occurs first. Your order confirmation, these Terms and the policies referenced at checkout form the contract for an accepted order and provide an electronic record of the transaction.
We may verify information and may reject or cancel an order before acceptance for reasons including suspected fraud, payment failure, inventory error, pricing error, regulatory or shipping restrictions, reseller activity, quantity limits or inability to deliver. If we cancel after payment is captured, we will refund the cancelled amount to the original payment method.
7. Prices, currency, taxes and errors
Prices are shown in the currency indicated for the selected market. Applicable taxes, shipping charges and other disclosed fees are calculated or shown before you submit the order. Prices, promotions and availability may differ by region and may change without notice before an order is accepted.
We may correct typographical, pricing, description or availability errors. If a material error affects an order, we may contact you for instructions or cancel and refund the affected item. We will not use these rights to avoid an accepted order merely because a later price is less favourable to us where prohibited by law.
8. Payment
You authorize us and our payment providers to charge the payment method selected at checkout for the total shown. Payments may be processed by Shopify Payments or another provider and may be subject to that provider’s terms. You must promptly update payment information and pay all amounts lawfully due. We may use lawful fraud-prevention and verification measures before fulfilling an order.
9. Shipping, delivery and risk
Available methods, estimated fulfillment and delivery timing, charges and delivery location are shown at checkout or in our Shipping Policy. Estimates are not guarantees. Weather, carriers, customs, inventory events and other circumstances can cause delays. If a delay gives you cancellation or refund rights under applicable law, we will honour them.
Provide a complete, accurate and secure delivery address. Contact us promptly about an address error; changes may not be possible after processing. Risk of loss passes when the product is delivered to you or a person you identify, except where applicable law provides otherwise. Inspect the shipment and contact us promptly about damage, shortage or an incorrect item.
10. Returns, refunds and cancellations
Our Refund Policy, displayed on the Store and incorporated into these Terms, explains ordinary return windows, return authorization, condition requirements, return shipping costs, exchanges and refund timing. Contact us as soon as possible if you want to cancel before shipment; cancellation is not guaranteed once processing begins.
For health-protection, hygiene and product-integrity reasons, opened, unsealed or used ingestible products are generally not eligible for a change-of-mind return. This restriction does not limit rights relating to a defective, damaged, misdescribed, recalled or unsafe product, or any other mandatory legal right.
Canadian and provincial consumer laws may provide cancellation, refund, repair, replacement or other remedies. For a British Columbia distance sales contract, the order confirmation and checkout disclosures are intended to provide the required contract information. Nothing in our Refund Policy or these Terms removes a statutory cancellation or other non-waivable right.
11. Subscriptions and recurring purchases
If the Store offers subscriptions, autoship or another recurring purchase, the frequency, price, minimum commitment if any, renewal terms and cancellation method shown at checkout and in the Subscription Policy apply. By selecting a recurring option, you authorize recurring charges until cancellation. We will provide notices and cancellation rights required by law. You must cancel before the stated processing deadline to avoid the next charge. If no recurring option is offered, this section does not apply.
12. Promotions, discount codes and gift cards
Promotions and discount codes are subject to their stated terms, dates, eligibility, product exclusions and limits. Unless stated otherwise, they cannot be combined, copied, sold, redeemed for cash or applied after purchase. We may cancel or correct a promotion affected by fraud, abuse or a clear error. Gift cards, if offered, are governed by the terms presented with them and applicable law.
13. Acceptable use
You may use the Store only for lawful personal or authorized business purposes. You must not:
● Violate law, another person’s rights or these Terms.
● Submit false, misleading, infringing, harmful or unlawful content.
● Interfere with Store security or operation, introduce malicious code, scrape without permission, or attempt unauthorized access.
● Use bots or automated means to purchase limited inventory, evade quantity limits or manipulate promotions.
● Impersonate another person, misuse accounts or payment methods, or engage in fraud.
● Resell products in violation of an agreement, export restriction or applicable law.
14. Reviews, feedback and other user content
If you submit a review, image, comment, idea or other content, you retain ownership of your content but grant us a worldwide, non-exclusive, royalty-free, transferable and sublicensable licence to host, reproduce, adapt, publish, translate, distribute and display it for operating, promoting and improving Inner Armour and the Store, subject to our Privacy Policy. You represent that you have the necessary rights and that the content is truthful and lawful. We may moderate or remove content, but are not required to monitor everything users submit.
15. Intellectual property
The Store and its content—including trademarks, logos, product names, text, graphics, photographs, videos, software and site design—are owned by or licensed to us and protected by intellectual-property law. We give you a limited, revocable, non-transferable licence to access the Store for its intended purpose. No other right or licence is granted. You may not reproduce, modify, distribute, sell or exploit Store content without written permission, except as law permits.
16. Third-party services and links
The Store may contain third-party links, tools, applications, payment methods, social features or embedded content. Third parties are responsible for their own services, terms and privacy practices. We do not control or endorse every third-party service and are not responsible for it except to the extent required by law. Review third-party terms before use.
17. Privacy and electronic communications
Our Privacy Policy explains how personal information is handled. By using the Store electronically, you consent to receiving order confirmations, receipts, policy notices and other transaction records electronically. Marketing messages are sent and managed in accordance with applicable consent and unsubscribe requirements.
18. Disclaimer of warranties
To the maximum extent permitted by law, the Store and general Store content are provided “as is” and “as available.” We do not guarantee uninterrupted or error-free access. Products remain subject to express manufacturer warranties, label commitments and statutory warranties or conditions that apply to the sale. Nothing in these Terms excludes a warranty, condition or remedy that cannot lawfully be excluded.
19. Limitation of liability
To the maximum extent permitted by law, we and our affiliates, directors, officers, employees, agents and service providers will not be liable for indirect, incidental, special, consequential, exemplary or punitive damages, or loss of profits, revenue, data or goodwill, arising from the Store or an order.
For a claim not otherwise excluded, our aggregate liability relating to an order will not exceed the amount you paid for the product or order giving rise to the claim. These limitations do not apply to fraud, wilful misconduct, gross negligence, death or personal injury caused by negligence, liability for a defective product where it cannot be excluded, or any consumer right or other liability that cannot lawfully be limited.
20. Responsibility for misuse
You are responsible for losses reasonably resulting from your unlawful use of the Store, infringement of another person’s rights or material breach of these Terms. This section does not require a consumer to indemnify us for our own negligence or conduct and applies only to the extent permitted by law.
21. Suspension and termination
We may suspend or terminate access, cancel unaccepted orders or restrict features if reasonably necessary to address fraud, security, legal risk, abuse or a material breach. You may stop using the Store at any time. Provisions that by their nature should survive—including payment obligations, intellectual property, disclaimers, liability limits and dispute terms—continue after termination.
22. Governing law and disputes
These Terms and Canadian Store transactions are governed by the laws of British Columbia and the federal laws of Canada applicable there, without regard to conflict-of-law rules. Subject to any mandatory consumer right to bring a claim elsewhere, the courts of British Columbia have jurisdiction. Before filing a claim, we encourage you to contact us so we can try to resolve the issue. Nothing in this section prevents either party from seeking urgent injunctive relief or using an eligible small-claims process.
23. General terms
Changes. We may update these Terms prospectively by posting a revised version and changing the effective date. Terms in effect when we accept an order continue to govern that order unless a change is required by law or agreed with you.
Severability. If a provision is unenforceable, it will be limited or severed to the minimum extent necessary, and the remaining provisions continue.
No waiver. A failure to enforce a provision is not a waiver.
Assignment. You may not assign these Terms without our consent. We may assign them in connection with a restructuring, financing or sale, provided consumer rights are not reduced.
Entire agreement. These Terms, the order confirmation and the Store policies referenced at checkout form the agreement relating to your use and purchase, except for a separate written agreement that expressly applies.
24. Contact us
Questions about these Terms, products or an order may be submitted through the Store contact page or to:
Legal owner/operator
IA Distribution Ltd. d/b/a Inner Armour Sports Nutrition
Kelowna, British Columbia V4V 1S5
Email: sales@innerarmour.com
Telephone: 1-800-950-8999 (North America)
Outside North America: 1-778-484-9539